Returns and complaints

As an international retailer, you should get in touch with your contact person at JUMBO Stillads A/S regarding returns, complaints, errors in orders etc.

Returns and complaints

As an international retailer, you should get in touch with your contact person at JUMBO Stillads A/S regarding returns, complaints, errors in orders etc.

 JUMBO does not receive repair or warranty obligations directly from the end-user. As an end-user please take contact to the retailer where the product was purchased. The retailer will then arrange for further treatment of the case.

The warranty covers only damage and defects attributable to material and manufacturing defects.

Repairs carried out under warranty can only be performed on JUMBOs factory in Kolding, Denmark. The warranty period for the specific product can be seen in the current JUMBO catalog or on the product sheet on this site.

Be aware that JUMBOs warranty does not cover faults caused by:

  • Overload according the load class of the product
  • Rough handling / misuse of the products
  • Improper treatment or handling of the products
  • Unauthorized repair attempts
  • Damage through external influences
  • Foreign matter in the product such as water, sand, mortar, abrasive dust materials or metal chips
  • Normal wear
  • Changes in product design
  • Use of non-original accessories and spare parts

All guarantees are factory guarantees against manufacturing defects, excl. freight to/from JUMBO Stillads A/S, Kolding, Denmark.